The SOS Card Project

Frequently Asked Questions (FAQ)

Questions that you may not find answered here may be found in the FAQ in another language.

Is the SOS Card a travel insurance?

No! The SOS Card is a multi-lingual emergency ID and database which give relevant information to the medical doctor in the case of an emergency for best medical help.

How much does the SOS Card cost?

The SOS Card is for free!

The SOS Card is for free, but not free of cost. The SOS Card Project lives through participation: All members are asked to work for The SOS Card Project for at least half an hour per month or to donate a comparable amount of money each month. FIXME Read in detail how this works.

What does The SOS Card Project do?

The SOS Card Project enables a language- and border-crossing exchange of (1) medical information: emergency-relevant, individual data (on the SOS Card) and extended medical data (linked to the SOS Card) as well as (2) general information between doctors etc., e.g. about regional vaccination recommendations.

After registering, I have not get a reply from you. What should I do?

If you do not hear back from us within a week, it means that something has gone wrong!

  1. Please make sure that you can receive e-mails from team@sos-card.info and robot@sos-card.info by whitelisting these two e-mail addresses. The latter address is used to send out automated e-mails.
  2. Use the contact form to contact to us: Please mention your username (consisting of you family name, your calling name and three more letters).
What is the name of your Facebook- / Google+- / Instagram- / kontakta- / QZone- / Tumblr- / Twitter- / WeiXin- / WhatsApp- / X- etc. etc. -Group?

There aren't any! We communicate via this website and e-mail.

Why?

  • Because no social media service operates internationally. Each service has a target group, e.g. Weixin Chinese, kontakta Russians. Some platforms are not available in some countries.
  • Because the support of many different accounts is confusing — for us and for the users.
  • Because no social media platform fulfills the strict data protection for medical data.
Why the web-pages look rather “simple” (or old-fashioned)?

On purpose!

While you are travelling, you may visit countries with very slow Internet connection (modem connection) and rather old computer equipment. To ensure a good user experience in these regions as well, the pages have been made as “slim” as possible. So the doctor or nurse can use your SOS Card to retrieve information how to help you.

And: The web-pages are designed with high contrast, so people with bad eyesight can still read the characters. The pages can be accessed using a speech-to-text engine (dictation software), so handicapped people can use it. The pages can be read using a screen reader program which transcribes the text into Braille, so blind people can read it. The pages are strictly “linear”, there are no pop-ups and menus on top and at the side, so the navigation is very simple.

Is the SOS Card an official document?

The SOS Card is an international emergency identification card. Official documents are bound to national governments — at least as long as there is no world government. No, the SOS Card itself is not an official document. However, important documents for individual countries can be linked to the card; for example, the living will and the organ donation declaration. These are not official documents either, but they can be used in court.

How long does it take for my SOS Card to be ready?

On our high-speed printers: Approx. 1.8 seconds :-)

You probably wanted to ask: “When should I order my SOS Card before my vacation at the latest?” This depends on your vacation destination! If you want to travel to South Africa, two weeks is theoretically enough. If you want to travel to southern Germany, it is advisable to start two years in advance. That is how long it takes to build up protection against “tick born encephalitis” (TBE). TBE is a viral infection that can affect the brain and central nervous system. It is transmitted to humans through the bite of an infected tick.

Again, The SOS Card Project offers more than just an emergency card!

How can I help with The SOS Card Project?

Easy: Enter “The SOS Card Project” in a search engine of your choice and click on our homepage www.sos-card.info. This way this homepage will be better rated and “slide further up”. A little more difficult: just enter “SOS Card”. At first there are many commercial offers. (By the way, we put all our money into the development of the SOS Card and do not give money to multi-billion dollar companies for online advertising!)

Moderately difficult: Translate a page, or check a translation for spelling, grammar and comprehensibility. You can do this in your native language even without any knowledge of foreign languages! Here is a list of waiting translations

Difficult: Introduce the SOS Card in your church, your club, your educational institution, your company. For this you need two helpers, more information on this page.

Do you work with the WHO (World Health Organization)?

No.

Do you receive financial support from companies or foundations?

No. The SOS Card Project is financed solely through the cooperation and donations of its members. This means we are completely independent of influence from other organizations.

My username seems a little wrong, what should I do?

Your username is automatically generated by the system by converting your name into Romanisation, e.g. Chinese pinyin, and then adding three random English letters. There are technical shortcomings. Some Chinese characters have more than one pronunciation, such as “行” (行) can be pronounced as “hang” (for example, “银行”) or “xing” (for example, “行人”). In this case, the system-generated pinyin may be incorrect. If your name is spelled incorrectly, please write to us and indicate your username (including the incorrect pinyin) and the correct pinyin. We will manually modify your username for you.

Why are there three strange letters at the end of my username?

The three letters at the end of the username are randomly generated by the system to distinguish people with the same name (or different names but the same Romanisation), so they are useful :-)

The last three letters of my username have a bad connotation, I don't want this username!

We are so sorry! We try to avoid all bad words, but we certainly miss a lot! Please write to us and state your (unwanted) username and the bad connotation of the last three letters of your username (if possible). We will be happy to give you a new username, of course!

I want to get SOS Cards for my parents, children, etc. I already have an account, where can I order SOS Cards for others?

Please create a new account for each of them, then log in to each account and complete the medical questionnaire etc.

You didn't find the answer to your question?

Then please write to us using the contact form.